FAQs

FREQUENTLY ASKED QUESTIONS

1. How do I get a Login and Password?

You can create an account right on the store. If you are a Manager, or an employee email us at stores@merchglobal.com and we will create your Manager / Employee account for you.

2. In addition to ordering on-line, can I order by phone, fax or mail?

Yes. Call us, or drop us a note by standard post.

3. How long will it take for my order to arrive after I make payment?

Once your order has been placed and you have an order #, it will be picked up and shipped to the respective Sigfusson office that you have chosen while checkout. The orders will be picked up once a week on a Wednesday.

4. How do you ship my orders?

Orders are delivered via courier once a week to Sigfusson Divisions. 

5. How will I know that you have received my order? Will I receive a receipt or notification by email?

Once you have placed your order, an order confirmation will be sent to the address specified under ‘My Account Details’.

6. How do I cancel or change my order?

If you need to cancel or change your order, please email stores@merchglobal.com and request a cancellation or change. If your order has already shipped then your order will need to be picked up from the Sigfusson Division and exchanged or returned.

7. How do I exchange my order?

To coordinate an exchange, please contact stores@merchglobal.com with details of your exchange.

8. Claims and Returns

We strive to fulfill all customer orders quickly, cost-effectively, and without damage. However, if your order arrives damaged or incorrect, please contact us right away at stores@merchglobal.com.

Defective items or items sent in error may be returned to our warehouse. A full refund will be issued once the returned items are received.

Please note that we do not accept returns for merch-on-demand items (i.e., products customized upon order), unless the item is defective or the order was incorrect.

If you have any questions or special requests, our customer service team is here to help—feel free to reach out!