FREQUENTLY ASKED QUESTIONS
1. How do I get a Login and Password?
You can create an account right on the store. If you are a Manager, or an employee email us at stores@merchglobal.com and we will create your Manager / Employee account for you.
2. In addition to ordering on-line, can I order by phone, fax or mail?
Yes. Call us, or drop us a note by standard post.
3. How long will it take for my order to arrive after I make payment?
Once your order has been placed and you have an order #, it will be picked up and shipped to the respective Sigfusson office that you have chosen while checkout. The orders will be picked up once a week on a Wednesday.
4. How do you ship my orders?
Orders are delivered via courier once a week to Sigfusson Divisions.
5. How will I know that you have received my order? Will I receive a receipt or notification by email?
Once you have placed your order, an order confirmation will be sent to the address specified under ‘My Account Details’.
6. How do I cancel or change my order?
If you need to cancel or change your order, please email stores@merchglobal.com and request a cancellation or change. If your order has already shipped then your order will need to be picked up from the Sigfusson Division and exchanged or returned.
7. How do I exchange my order?
To coordinate an exchange, please contact stores@merchglobal.com with details of your exchange.
8. What is the refund policy and who do I contact regarding refunds?
If you would like to request a return for any items that are in the current inventory on the online store, please email merchandise@sigfusson.ca with the subject line ‘Merchandise Request – Order # - Employee first and last name’. Please include in the email:
All returns for items must be made within 30 days, with original tags attached. Items must be received back in new condition.
If an item is received that has a manufacturer defect or is damaged, email stores@merchglobal.com for further information. Photos of damaged or defective item are required to deem next steps.
